General terms and conditions of business
Catalog: Articles
1 - Define the article
2 – Identity of the website operator and provider
3 – Articles on applicability
4 – Offer conditions
5 – CONTRACTUAL TERMS
6 – Withdrawal clause
7 – Fee clause for the right of withdrawal without compensation
8 – Strictness and consistency clause
9 – Delivery and service conditions
10 – Fixed-term contracts: duration, termination, and renewal
11 – Payment conditions
12 – Conditions for the complaints procedure
13 – Dispute clause
14 – Additional or amended conditions
15 – Payment conditions
16 – Return conditions for errors, defects, or returns
17 – CESOP
Article 1 – Definition
The following terms are defined in these Terms and Conditions:
Additional contract: A contract whereby a consumer purchases products, digital content, and/or services provided by an operator or a third party pursuant to an agreement between that third party and the operator under a distance contract;
Withdrawal period: The period within which consumers can exercise their right of withdrawal;
Consumer: A natural person who concludes a contract with a trader who is neither commercial nor professional;
Day: Calendar day;
Digital content: Data created and provided in digital form;
Fixed-term contract: A contract for a series of products and/or services with delivery and/or purchase obligations spread over a certain period of time;
Durable media: Any method (or tool) that allows a consumer or operator to store their personal data so that the stored information (including emails) can be reviewed and copied in the future.
Right of withdrawal: The consumer can withdraw from the distance contract during the withdrawal period;
Model opt-out form: An opt-out form that the operator makes available to consumers, who can complete the form if they wish to exercise their right of withdrawal;
Operator: A natural or legal person who provides products and/or (access to) digital content and/or services to consumers remotely;
Distance contract: A contract that exclusively uses one or more technologies for distance communication with the consumer prior to the conclusion of the contract within the system for distance sales of products and/or services organized by the operator.
Telecommunication technology: A technology that enables the conclusion of distance contracts without the consumer and operator being in the same place at the same time.
General Terms and Conditions: These are the Operator's general terms and conditions.
Article 2 – Identity of the Website Operators and Suppliers
Contractual Relationship Between Buyer and Supplier
Purchases made through the Website constitute a contractual agreement between the Buyer and the supplier (the "Supplier"). The Website Operator is not the seller of the products offered. Rather, the Website Operator merely acts as a platform to make the Supplier's products available to a wider audience.
All goods are shipped directly from the supplier's warehouse in Germany. The supplier is fully responsible for the production, delivery and quality of the products. The website operator is not a party to the purchase contract.
Responsibilities of the Website Operator
Operators ensure that the platform is user-friendly and that the products are easily accessible to Buyers. Furthermore, the Operator is responsible for the correct presentation of the Supplier's information on the Website.
Information about the Supplier and Website Operator
To ensure clear transparency and allocation of responsibilities, contact information and legal information about Suppliers and Website Operators can be found below.
Article 3 – Applicability
These General Terms and Conditions apply to every offer made by the Operator, as well as to every distance contract and order concluded between the Operator and the Consumer. The text of these General Terms and Conditions will be made available to the Consumer before the conclusion of a distance contract. If this is not reasonably possible, the Operator will indicate that the General Terms and Conditions are available for inspection before the conclusion of the distance contract, and these General Terms and Conditions will be sent to the Consumer free of charge upon request as soon as possible. If the distance contract is concluded electronically, by way of derogation from the previous paragraph, the text of these General Terms and Conditions General terms and conditions will be made available to the consumer in electronic form before the distance contract is concluded so that the consumer can easily save it on a durable medium. If this is not possible, an electronic version of the general terms and conditions will be provided before the distance contract is concluded and will be sent to the consumer free of charge by electronic or other means at the consumer's request. If, in addition to these general terms and conditions, specific product or service conditions apply, paragraphs 2 and 3 shall apply accordingly, and in the event of a conflict between the general terms and conditions, the consumer must always rely on the conditions most favorable to him. If one or more provisions of these general terms and conditions are at any time declared invalid or invalid, in whole or in part, these general terms and conditions shall remain in force and the provision in question will be immediately replaced by a provision declared invalid or invalid. agreed provision that comes closest to the original intention.
Situations not covered by these General Terms and Conditions must be assessed in light of these General Terms and Conditions. Any ambiguities in the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted in accordance with these General Terms and Conditions.
Article 4 – WOLFFTOP
If an offer is valid for a limited time or is subject to conditions, this will be clearly stated in the offer.
This offer is subject to change. The operator reserves the right to change and adapt this offer.
This offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the operator uses images, these should be a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the operator.
All images and specifications in the offer are for reference only and do not give rise to compensation or termination of the contract.
Product images are a true representation of what the offered product looks like. The operator cannot guarantee that the colors shown exactly match the actual color of the product.
Each offer contains information to give consumers a clear understanding of the rights and obligations associated with accepting the offer. This applies in particular to: price, excluding customs clearance costs and import VAT. These additional costs are at the expense and risk of the customer.
Postal and/or courier services use special agreements with postal and/or courier companies when importing goods. This applies to the import of goods into an EU destination country and also applies here. Postal and/or courier companies charge the recipient of the goods VAT (together with any customs clearance fees charged);
the manner of concluding the contract and the steps required for this;
whether the right of withdrawal applies;
the method of payment, delivery, and contract performance;
the deadline within which the operator must accept an offer or price guarantee;
the amount of telecommunications charges if the costs for using telecommunications technology are not calculated according to the usual basic tariff for the means of communication used;
Whether the contract will be archived after conclusion and, if so, how consumers can access it;
How consumers can review the data they provided as part of the contract before conclusion and restore it if necessary;
Contracts can be concluded in any language other than Dutch;
Codes of conduct that businesses must comply with and how consumers can access these codes electronically;
For long-term transactions, the minimum duration of the distance contract.
Optional: Available sizes, colors, and material types.
Article 5 – Contract
According to paragraph 4, a contract is concluded when the consumer accepts the offer and meets the necessary conditions for doing so.
If the consumer accepts the offer electronically, the trader will immediately confirm receipt of the electronic acceptance of the offer. The consumer may withdraw from the contract as long as the trader has not confirmed receipt of this declaration of acceptance.
If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure network environment. If a consumer chooses electronic payment, the trader shall take appropriate security measures.
To the extent permitted by law, the operator may obtain information about the consumer's ability to meet their payment obligations, as well as all facts and factors relevant for the responsible conclusion of a distance contract. If, after examination, the trader has sufficient grounds not to conclude the contract, they are entitled to reject the order or application, stating the reasons, or to attach special conditions to its execution.
Operators shall provide consumers with the following information in writing or on a durable medium that the consumer may store at the time of delivery of products, services, or digital content:
The address of the carrier's agency to which consumers may submit complaints;
The conditions and manner in which the consumer may exercise the right of withdrawal, or an explicit statement excluding the right of withdrawal;
Information on warranties and existing services after purchase;
Price (including taxes) of products, services, or digital content;
Shipping costs (if applicable);
The method of payment, delivery, or performance of the distance contract;
Conditions for terminating the contract if the contract term exceeds one year or is for an indefinite period;
If the consumer has a right of withdrawal, a model withdrawal form will be made available.
For recurring contracts, the previous paragraph applies only to the first delivery.
Article 6 – Right of withdrawal
For the delivery of products:
When purchasing products, consumers have the right to terminate the contract within 14 days without giving any reason.
This return period begins on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and the operator.
If the consumer orders multiple products in the same order, the withdrawal period begins on the day the last product is received by the consumer or a third party designated by the consumer. Merchants may refuse orders for multiple products with different delivery times, but only if the merchant has clearly informed the consumer of this before the order is placed.
If the delivery of the product consists of multiple batches or parts, the withdrawal period begins on the day the last batch or part of the product is received by the consumer or a third party designated by the consumer;
If the contract provides for the regular delivery of the product over a specific period, the withdrawal period begins on the day the first product is received by the consumer or a third party designated by the consumer.
For services and digital content not provided via a tangible medium:
For contracts for the supply of services or digital content that is not provided on a tangible medium, the consumer may withdraw from the contract within fourteen days without giving any reason. The fourteen days begin on the day after the contract is signed.
The cooling-off period is extended for products, services, and digital content that are not provided on a tangible medium and for which no information on the right of withdrawal is provided:
If the operator fails to provide consumers with the legally required information on the right of withdrawal or the legally required model withdrawal form, the withdrawal period shall expire twelve months after the expiry of the initial withdrawal period referred to in the preceding paragraphs of this article.
If an operator provides consumers with the information referred to in the preceding paragraph within twelve months of the start of the initial review period, the review period shall end within fourteen days from the date the consumer receives the information.
During the cooling-off period, consumers should handle the product and its packaging with care. Consumers may only open the packaging or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises the right of return, the product must be returned to the operator along with all supplied accessories (and, where reasonably possible, in its original condition and packaging) in accordance with the operator's reasonable and clear instructions.
If the consumer wishes to exercise their right of return, they must notify the operator within 14 days of receiving the product. Consumers must use the model form for notification. Once the consumer has exercised their right of return, they must return the product within 14 days. Consumers must provide proof that the delivered goods were returned promptly, for example, a shipping receipt.
Return Options
Our customers have two return options:
1. Use our prepaid tags
Send your return to our German warehouse using our prepaid DHL return label. A fee of $7.99 will be charged, which will be deducted directly from your refund once you provide us with proof of DHL shipping. Your refund will be processed within 24 hours of shipping.
2. Return to the Netherlands using your own carrier
Send returned items to our warehouse in the Netherlands using the shipping service of your choice. The estimated cost is $12.50. Your refund will be processed once we have received and inspected the returned item, normally within 5-10 business days of shipment.
Eco-friendly Exchanges: In addition to returns, we offer unique, eco-friendly exchange options.
Article 7 – Fees for Exercising the Right of Return
When consumers exercise their right of return, they only have to bear the return shipping costs.
The operator will refund the purchase price as soon as possible, but no later than 14 days after the refund, using the same method as the consumer. This requires the trader to return the goods or provide conclusive proof of a complete return.
Any reduction in the value of the product due to improper handling is at the consumer's expense. If the trader fails to provide all legally required information regarding the right of return, this right cannot be exercised. This should be done before signing the purchase contract.
Article 8 – Guarantees and Consistency
The trader guarantees that the products and/or services comply with the specifications set out in the contract, the offer, the reasonable requirements of reliability and/or availability, and the legal provisions and/or government regulations applicable at the time of the conclusion of the contract. If mutually agreed, the trader also guarantees that the products are suitable for purposes other than normal use.
Guarantees provided by a retailer, manufacturer, or importer do not affect the statutory rights and claims that the consumer may assert against the retailer under the contract. This includes any obligations of the operator and its suppliers, importers, or manufacturers that grant the consumer certain rights or claims beyond those for which the consumer would be legally liable if the operator failed to fulfill its contractual obligations.
Defective or incorrectly delivered products must be reported to the operator in writing within 14 days of delivery. Returned products must be in their original packaging and brand new.
This guarantee does not apply in the following circumstances:
- The delivered product has been repaired and/or modified by the purchaser or a third party;
- Products that were delivered in an abnormal condition, improperly handled, or in violation of the instructions provided by the intermediary and/or on the packaging.
The defect is due, in whole or in part, to government regulations regarding the nature or quality of the materials used.
Article 9 – Delivery and Performance
The website operator exercises the utmost care when accepting and executing product orders and considering requests for the provision of services.
The place of delivery is the address communicated by the consumer to the company.
Subject to paragraph 4 of this article, the company will execute the order promptly and at the latest within 30 days, unless the consumer agrees to a longer delivery period. Should delivery be delayed or the order not be executed or only partially executed, the consumer will receive the goods no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract without penalty. However, consumers are not entitled to compensation.
All delivery times are non-binding. The consumer does not acquire any rights from the stated delivery time. Failure to comply with the delivery deadline does not entitle the consumer to compensation.
If the contract is terminated in accordance with paragraph 3 of this article, the website operator will refund the money paid by the consumer as soon as possible, but no later than 14 days after termination of the contract.
If the ordered product is not available, the website operator will endeavor to find a replacement. We will inform you unambiguously that a replacement delivery will be made at the latest at the time of delivery. The right of return cannot be excluded for exchanged goods.
Unless expressly agreed otherwise, the website operator bears the risk of damage and/or loss of the products prior to delivery to the consumer or to the representative previously designated by the website operator.
Total delivery time = processing time + shipping time
All estimated/typical delivery times are based on actual data from previous orders. These are approximate times and are for reference only.
Processing time
Processing time begins on the date you place your order. Your order typically takes 1-3 business days to process. After processing, it can be shipped.
Shipping
Country Fees Processing Time Shipping Time
Germany Free 1-3 business days. 4-7 business days.
Switzerland Free 1-3 business days. 4-7 business days.
Austria Free 1-3 business days. 4-7 business days.
Courier service is available for an additional fee. These fees will be calculated at checkout, and delivery time is 3 business days.
Please note:
Delivery delays may occur on holidays; manufacturers and courier services restrict their operations. This is beyond our control. Normal operations will resume immediately after the holiday.
Issues such as incorrect address information, customs clearance procedures, etc., may cause delivery delays.
Track your order
Once your item has been shipped, you will receive an email notification from us with a tracking number.
If you don't receive it or the tracking number is invalid, don't worry. Please contact us and we'll resolve the issue!
Cancellation
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If your order has already shipped, please see our refund policy.
Unexpected Delays
Delivery times may be longer than the standard shipping times stated here. If your package takes too long to arrive (beyond our stated timeframe), please contact us and we will help you clarify any circumstances within our control!
Packaging damaged during transit:
If you notice that your package is damaged, please refuse it and contact our customer service. If a package is delivered without your presence, please contact customer service to clarify the next steps.
Article 10 – Term Transactions: Term, Termination, and Renewal
Termination
Consumers have the right to terminate a contract concluded for an indefinite period that extends to the supply of products (including electricity) or services for a specific period at any time, subject to agreed termination rules and a notice period of up to one month.
Consumers have the right to terminate a fixed-term contract for the supply of products (including electricity) or services for a specific period at any time, subject to agreed termination rules and a maximum notice period of one month to the end of the fixed period.
Consumers may conclude contracts in accordance with the preceding paragraphs:
Terminate at any time and without restriction, at a specific time or for a specific period;
Terminate at least after these matters have been resolved;
The same notice period as the operator himself sets for termination always applies.
Postpone
A fixed-term contract for the regular supply of products (including electricity) or services may not entail an extension or renewal for a specific period.
Notwithstanding the provisions of the previous paragraph, a fixed-term contract for the regular delivery of a daily or weekly newspaper or magazine may be tacitly renewed for a period not exceeding three months if the consumer has the right to terminate the contract before the end of the renewal period by giving a notice period of not more than one month.
Fixed-term contracts for the regular delivery of products or services may only be automatically renewed for an indefinite period if the consumer has the right to terminate the contract at any time with a notice period of no more than one month. If the contract includes the delivery of a daily or weekly newspaper or magazine on a regular basis, but less than once a month, the notice period may not exceed three months.
Fixed-term contracts (trial or introductory subscriptions) for the regular provision of trial daily newspapers, news, and weekly newspapers will generally not be continued and will automatically end at the end of the trial or introductory period.
Period
If the contract term exceeds one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and equity preclude termination before the end of the agreed term.
Article 11 – Payment
Unless otherwise agreed, the consumer must pay the amount due within 7 working days of the start of the reflection period referred to in Article 6(1). For contracts for the provision of services, this period begins upon receipt of the contract confirmation by the consumer.
Consumers are obliged to immediately report any inaccuracies in the data or payments they have provided to the operator.
In the event of late payment by the consumer, and subject to statutory restrictions, the operator reserves the right to charge the consumer any reasonable fees previously determined.
Article 12 – Complaints procedure
Operators must have a fully public complaints procedure and handle complaints in accordance with that procedure.
Complaints regarding the performance of the contract must be submitted to the operator within a reasonable period of time after the consumer discovers the defect, with a full and clear description.
Once the trader receives a complaint, they will respond within 14 days. If a complaint is expected to take a long time to process, the operator will respond within 14 days, acknowledging receipt of the complaint and informing the consumer when they can expect a more detailed response.
If a complaint cannot be resolved amicably, it constitutes a dispute that must be resolved through dispute resolution.
Article 13 – Disputes
The contract between the Operator and the Consumer, to which these General Terms and Conditions apply, is governed exclusively by German law.
Article 14 – Additional or Deviating Provisions
Additional or deviating provisions from these General Terms and Conditions may not affect the interests of the Consumer and must be set out in writing or in a way that can be stored by the Consumer on a durable medium.
Article 15 – Payment Obligations
By placing an order on our website, you agree to our General Terms and Conditions and policies. By doing so, you also agree to the payment obligation. The decision of a payment method to refund your payment without WOLFFTOP's consent does not mean that you no longer have any payment obligations. Therefore, WOLFFTOP reserves the right to retroactively charge you a fee if WOLFFTOP believes that a refund was made in error.
Article 16 – Prices
The price of the delivered products and/or services will not increase during the validity period stated in the offer, except for price changes due to changes in the VAT rate.
Notwithstanding the provisions of the previous paragraph, the Operator may continue to offer products or services with fluctuating prices that are influenced by fluctuations in the financial markets and are beyond the Operator's control. Liability for such fluctuations, as well as the fact that the stated prices are indicative prices, will be expressly stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted due to legal regulations.
Price increases are permitted within 3 months of the conclusion of the contract with the Operator's consent and:
1. Due to legal provisions or regulations;
2. Consumers have the right to terminate the contract upon the price increase taking effect.
Section 5(1) of the Value Added Tax Act 1968 stipulates that the place of supply is the country where the carriage begins. In this case, the place of supply is outside the EU. The postal or courier service will then charge the customer import VAT or customs clearance fees. Therefore, the operator does not collect VAT.
All prices may contain typographical errors. We assume no responsibility for the consequences of typographical errors. In the event of a typographical error, the operator is not obliged to supply the product at the incorrect price.
Article 17 – CESOP
Due to the strict measures introduced in 2024 against the "Amendment to the Value Added Tax Act 1968 (Implementation of the Payment Services Directive)", which leads to the introduction of the Central Electronic Payment Information System (CESOP), payment service providers can register their data in the European CESOP system.